Returns and Refunds

At FreakHero, we take pride in providing high-quality products and exceptional customer service. Due to the personal nature of our products, we maintain strict guidelines for returns and refunds to ensure the safety and satisfaction of our customers. Please read the policy below carefully.

1. All Sales Are Final

Due to hygiene and safety concerns, all sales on adult toys, lingerie, and bondage items are final. We do not accept returns, exchanges, or provide refunds for these products unless they are damaged or defective upon arrival.

2. Damaged or Defective Items

We understand that receiving a damaged or defective item is frustrating, and we are here to help resolve the issue. If your product arrives damaged or defective, please follow the steps below:

• Notification Period: Contact us within 7 days of receiving your order.
• Proof of Damage: Send an email to freakherotx@outlook.com with your order number, a description of the issue, and clear photos of the damaged or defective item.
• Resolution: Once your claim is reviewed and approved, we will offer you either a replacement item or a refund, depending on availability. The refund will be issued to the original payment method.

3. Incorrect Orders

If you receive an incorrect item or the wrong product, please contact us at freakherotx@outlook.com within 7 days of receiving your order. We will arrange for the correct product to be shipped to you at no additional cost.

4. Non-Returnable and Non-Refundable Products

For hygiene reasons, the following products are strictly non-returnable and non-refundable:

• Adult Toys
• Lingerie
• Bondage Items
• Any other intimate products

Please make sure to review your order carefully before completing your purchase.

5. Refund Process

If a refund is approved due to a damaged or defective product, the refund will be processed to your original method of payment. Please note:

• Refund Timeframe: It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
• Partial Refunds: In rare cases, partial refunds may be issued if only a portion of the product is affected by damage or defect.

6. Cancellations

Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel an order, please contact us immediately at freakherotx@outlook.com. Once the order has been shipped, it cannot be canceled, and the sale is final.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

FreakHero
Email: freakherotx@outlook.com